Yes. Our adaptive garments are made with OEKO-TEX Standard 100 certified fabrics, confirming all materials are free from harmful substances. Our facility holds ISO quality management certification. Full documentation including fabric composition reports, safety data sheets, and test certificates is available on request.

Yes. We supply care homes, senior living facilities, rehabilitation centres, and medical distributors across 30+ countries. We understand institutional requirements including dressing assistance features, commercial laundry durability, and compliance documentation. References and case examples are available on request.

Our MOQ is 20 pieces per style. Mixed sizes within the same style are accepted. We actively encourage trial orders for new buyers before committing to larger volumes. No special application is needed — simply contact us with the styles and quantities you need.

Every batch goes through fabric inspection, in-line production checks, and final garment inspection before packing. In-stock items have already passed QC before entering our warehouse. We maintain a defect rate target under 1.5% and provide inspection reports for larger orders on request.

We will replace or refund affected pieces at no additional cost. Please report issues within 7 days of receipt with supporting photos. Our goal is to resolve any issue within 48 hours of being notified.

Yes, we ship worldwide. Standard terms are DAP — import duties are the buyer's responsibility. DDP shipping where we handle customs clearance can be arranged for most destinations. Please ask when placing your order and we will confirm availability and cost.

In-stock items ship within 3 to 5 business days of payment. We use DHL, FedEx, and UPS for express delivery, with typical transit times of 5 to 10 business days. Sea freight is available for larger orders. Tracking is provided for every shipment.

Yes. All garments are pre-shrunk, colourfast, and tested to maintain performance after a minimum of 50 industrial wash cycles. Functional features including magnetic closures, dual-slider zippers, and snap fastenings are tested as part of this process. Wash test reports are available on request.

Yes. Private labelling is available on both in-stock wholesale orders and OEM production runs. This includes woven or printed labels, hang tags, and custom packaging. Please include your branding requirements when you contact us so we can confirm setup details and minimums.

Yes. We provide full product specifications including fabric composition, GSM, care instructions, and country of origin for all styles. Compliance documents including test certificates and certification letters are available on request. These are commonly required by healthcare institutions, retail buyers, and importers in regulated markets.